Terms of Service
Welcome to fableplayalliance.cloud. By accessing or using our website and services, you agree to be bound by these Terms of Service.
1. Use of Service
You may use our services for lawful purposes only. You agree not to misuse our website, products, or services in any way that could damage, disable, or impair our operations.
2. Products & Orders
All products listed on our website are subject to availability. We reserve the right to limit quantities and refuse any order. Prices are subject to change without notice. All orders are confirmed via email.
3. Subscriptions
Monthly plant subscriptions renew automatically on the same date each month. You may cancel at any time before your next renewal date. Cancellations take effect at the end of the current billing period.
4. Shipping & Delivery
We ship plants using eco-friendly, insulated packaging designed to keep plants healthy during transit. Delivery times vary by location. We are not responsible for delays caused by weather or carrier issues.
5. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of fableplayalliance.cloud and is protected by copyright and trademark laws.
6. Limitation of Liability
fableplayalliance.cloud is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount you paid for the specific product or service in question.
7. Changes to Terms
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the new terms.
Privacy Policy
Your privacy matters to us. This policy describes how we collect, use, and protect your personal information.
Information We Collect
We collect information you provide directly (name, email, shipping address, payment information) and automatically (browser type, IP address, pages visited) through cookies and analytics tools.
How We Use Your Information
We use your information to process orders, manage subscriptions, send relevant communications, improve our products and services, and ensure website security.
Data Sharing
We do not sell your personal information. We may share data with trusted third-party service providers (payment processors, shipping carriers) who assist in operating our business.
Cookies
We use cookies to enhance your browsing experience, remember preferences, and analyze website traffic. You can control cookie settings in your browser.
Your Rights
You have the right to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.
Data Security
We implement industry-standard security measures to protect your information, including SSL encryption and secure data storage.
Returns & Refund Policy
We stand behind the quality of our plants. If your plants arrive damaged or unhealthy, we'll replace them or issue a full refund.
Plant Guarantee
All plants are covered by our 7-day freshness guarantee. If a plant doesn't survive within the first 7 days despite following our care instructions, we'll send a replacement at no cost.
Equipment & Kits
Growing systems and kits may be returned within 30 days of purchase in their original condition for a full refund. Return shipping is the customer's responsibility.
How to Request a Return
Contact our support team at [email protected] with your order number and photos of any damaged items. We aim to respond within 24 hours.